This contract describes the general terms and conditions applicable to the use of the contents, products and services offered through the site https://joopikidsportugal.com/, of which LICE AND FAMILY HAIRS, S.L. is the owner.
Relevant information.
It is a necessary requirement for the purchase of the products offered on this site, that you read and accept the following Terms and Conditions below. The use of our services as well as the purchase of our products implies that you have read and accepted the Terms and Conditions of Use herein.
All products that are offered by our website may be created, charged, shipped or presented by a third party website and in such case would be subject to their own Terms and Conditions. In some cases, in order to purchase a product, it will be necessary for the user to register by entering reliable personal data and defining a password.
The user can choose and change the password for his account management access at any time, in case he has registered and it is necessary for the purchase of any of our products. LICE AND FAMILY HAIRS, S.L. assumes no responsibility in the event that you give this password to third parties.
All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include verification of product stock and availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected payment method. In some cases, email verification may be required.
The prices of the products offered in this Online Store are valid only for purchases made on this website.
License.
LICE AND FAMILY HAIRS, S.L. through its website grants a license for users to use the products that are sold on this website in accordance with the following terms and conditions.
Terms and Conditions described in this document.
Property.
You may not claim intellectual or exclusive ownership of any of our products.
products, modified or unmodified.
All products are the property of the content providers. Unless otherwise specified, our products are provided without warranty of any kind, express or implied.
In no event shall this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses.
resulting from the use or the impossibility to use our products.
Shipping Policy.
Products purchased on the joopikids.es website will be shipped to the address you have indicated in the order (it can be different from the billing address). If an order contains different items, the delivery time will be that of the product with the later delivery date.
We offer a shipping method for mainland Spain with delivery in 48/72 hours for any item you buy. The delivery time is contemplated in working days (Saturdays, Sundays and holidays orders are not handled).
Return policy.
You may make returns in the following cases:
If you detect any defect at the time of delivery of your order (packaging, damaged goods, missing or damaged products), you must indicate it in writing on the carrier’s delivery note.
You must also request the return to the after-sales department within 14 days of delivery, provided that the item is kept in its original packaging. In this case, www.joopikids.es will pay the shipping costs. The steps to follow to proceed with the return are as follows:
Write an e-mail to info@joopikids.es
In the subject line of the e-mail, please indicate the order number.
In the body of the e-mail you must make explicit reference to the product about which the inquiry is made and the reason for the return and request for exchange or refund.
We will contact you as soon as possible to accompany you and solve your needs.
For all returns, the item must be returned in its original packaging and with all accessories attached.
If www.joopikids.es verifies that the allegedly defective product is working properly, it may be returned to the customer at the customer’s expense. Otherwise, a refund or replacement will be arranged if indicated.
If the customer chooses to replace the product and there is no stock at that time, we will contact you to give you the option to wait for the replacement of stock or proceed to refund the amount. Credit for refunds will have a maximum term of 30 days due to administrative procedures.
Privacy.
LICE AND FAMILY HAIRS, S.L. guarantees that the personal information you submit is secure. The data entered by user or in the case of requiring a validation of orders will not be disclosed to third parties, unless it must be disclosed in compliance with a court order or legal requirements.
Subscription to email marketing newsletters is voluntary and may be selected at the time you create your account.
LICE AND FAMILY HAIRS, S.L. reserves the right to change or modify these terms and conditions without prior notice.